Woolworths Harvest Lakes

Reviews of Woolworths Harvest Lakes

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  Kerry Burnett Added February 07, 2018

  ★ ★ ★ ☆ ☆
  I use this store at least once a week as I travel to Atwell regularly - great products and staff. However, last night I went to return a DVD - bought at that store, still in packaging and with receipt and was told by a pleasant young assistant that 'Woolworths do not accept DVDs for return'. When I asked why, was told that 'that's company policy' Surprise, surprise - checking their returns policy online today it states that other than gift cards, 'we will cheerfully refund the purchase price where you have simply changed your mind and you return the product to us unopened, and in it's original packaging with clear proof of purchase. Seems Woolies needs to have their staff take a look at their refund policy procedures. Will check my local Woolies today to see if their staff are more informed of their returns policy procedures
  ## Follow up today - Woolworths Floreat refunded the amount with the greatest of apologies for the inconvenience caused. For the record, Floreat store had the 'conditions of purchase' on a large visible placard near their service desk. The exact wording appeared ie other than gift cards, anything still in it's original wrapping and receipt will be refunded. :)

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